General Provisions

⭐ It is your responsibility to stay informed of the current Terms at all times. Continued use of Star Casino Australia constitutes acceptance of any updated version.

You must be at least 18 years old to register and play at Star Casino Australia. Age is verified during registration and we reserve the right to request proof at any time.

Our services are directed at players located in Australia. You are responsible for ensuring that online gambling is lawful in your specific jurisdiction before registering.

By registering you confirm you are acting on your own behalf and are legally capable of entering into binding agreements under applicable Australian law.

Each individual may hold only one active account. Duplicate accounts will be closed immediately and associated funds may be suspended pending review.

User Account

Accurate Information

You must provide accurate, complete, and current personal information when creating your account — including your full legal name, date of birth, residential address, email address, and phone number. Submitting false information constitutes a serious breach of these Terms and may result in permanent account closure and referral to relevant authorities.

Know Your Customer (KYC)

We are required by Australian regulations to verify the identity of all players before processing withdrawals. The KYC process may require:

• Government-issued photo ID — passport or driver’s licence
• Proof of residential address — utility bill or bank statement dated within 3 months
• Payment method verification — card images (first 6 and last 4 digits visible, CVV covered)
• Source of funds documentation where required by our compliance team

Account Security

You are solely responsible for keeping your login credentials confidential. You must:

• Never share your username or password with any other person
• Notify Star Casino immediately if you suspect unauthorised access
• Enable two-factor authentication where available
• Use a strong, unique password not reused on other websites

Closing Your Account

You may close your account at any time by contacting support. Any remaining verified balance will be returned to your registered payment method after identity confirmation is completed.

Suspension by Star Casino

We reserve the right to block or close any account for risk-management purposes if we detect fraud, terms violations, or if the account balance poses a liquidity risk. You will retain the right to withdraw your balance.

Dormant Accounts

Accounts with no login activity for 12 consecutive months are classified as dormant. An administrative fee may apply. You will be notified by email before any fees are charged.

Data After Closure

Per Australian regulatory obligations, certain account and transaction data is retained for 7 years after account closure. See our Privacy Policy for full details.

Payment Rules

Minimum withdrawal is AUD $20. Requests below this threshold cannot be processed.

E-wallets: 24–48 hrs. Bank transfers: 3–5 business days. All withdrawals are reviewed within 24 hrs.

Accounts must pass full KYC verification before any withdrawal is approved. Unverified accounts cannot withdraw funds.

The amount of anonymous deposits and withdrawals is strictly limited to comply with Australian anti-money-laundering regulations.

Participation & Games

Understanding Game Rules

Each user declares that they fully understand the rules of each game on Star Casino before participating. Most games are available in demo mode so you can learn the gameplay free of charge before wagering real money.

All games use certified Random Number Generators (RNGs) to ensure fair and unbiased outcomes. Game results are final once a round is completed.

Technical Malfunctions

Star Casino bears no responsibility in the event of force majeure or a technical problem not caused by us. In the event of a game malfunction, bets placed during the affected period may be voided and stakes returned. Our decision in such cases is final.

Bonuses & Promotions

All promotional offers are subject to the following general conditions:

• Bonuses are subject to wagering requirements before any withdrawal can be made
• Only one welcome bonus is permitted per household, IP address, or payment method
• Bonuses expire — unused bonus funds are forfeited after the stated validity period
• Maximum bet while a bonus is active: AUD $5 per spin/round unless stated otherwise
• Different games contribute different percentages toward wagering requirements; slots typically contribute 100%, table games contribute less
• Creating multiple accounts to claim the same bonus constitutes fraud and will result in account closure
• Star Casino reserves the right to modify or cancel any promotion at any time

Responsible Gaming

Disputes & Liability

All disputes must first be submitted to our support team via live chat or at [email protected]. Include your account ID, the date and time of the issue, and a full description of the problem. We aim to resolve all complaints within 5 business days.

If your complaint is not resolved within 5 business days, escalate to our management team at [email protected]. You will receive a formal written response within 14 business days.

If the dispute remains unresolved, you may refer the matter to an independent dispute resolution body. The outcome of that process is binding on both parties. These Terms are governed by the laws of Australia and disputes are subject to Australian jurisdiction.