How to verify account?
FAQ · Verification (KYC)
Verification.
Three Documents.
Done Once.
Verification is the one step between your first win and your first payout — and it takes minutes when you know what to upload. This page answers the 16 questions Star Casino online Australia players ask most about KYC: which documents work, which get rejected, how long review takes, how your data is protected and how to fix common problems. Check your documents with the tool below before you upload.
Star Casino online asks you to verify your identity before your first withdrawal, not at sign-up. You’ll need a government photo ID, a proof of address from the last three months and, sometimes, proof of your payment method. Upload clear colour photos inside My Account → Verification. It usually only needs doing once — and doing it on day one is the single best way to get same-day payouts later.
The Three Documents You May Need
Most players only need the first two. Payment proof is requested case by case, most often for card deposits.
Will This Document Be Accepted?
Tap the document you’re planning to upload. You’ll get an instant verdict — and the fix if it’s likely to be rejected.
From Upload to Approved
Tick each point before you hit upload. Six green ticks means first-time approval is very likely.
Star Casino Verification FAQ
16 answers, grouped by topic. All answers stay open — just scroll.
What is KYC verification?
KYC means Know Your Customer. It is a short identity check that confirms you are who you say you are, that you are over 18, and that the payment method is yours. Licensed casinos are required to do it.
When do I need to verify my Star Casino account?
Before your first withdrawal. You can register, deposit and play without it, but we recommend verifying straight after sign-up so your first payout is not delayed.
Do I have to verify again later?
Usually not. Once approved, your account stays verified. You may be asked again if your documents expire, you change address or payment method, or for unusually large withdrawals.
Which documents does Star Casino accept?
A government photo ID (passport, driver licence or proof of age card), a proof of address dated within the last three months (utility bill, bank statement or government letter), and sometimes proof of your payment method.
Can I use my Medicare card as ID?
No. A Medicare card has no photo or date of birth, so it can’t confirm age or identity on its own. Use a passport, driver licence or proof of age card.
Is a digital driver licence accepted?
Clear screenshots of a digital licence are often accepted, but rules can vary. If it is rejected, upload a photo of your physical card or passport instead.
How do I verify a bank card safely?
Photograph the front of the card showing your name and the first six and last four digits. Cover the middle digits and the CVV on the back. Never send the full card number.
How do I upload my documents?
Log in, open My Account, then Verification, and upload each document. In the app you can take photos with your phone camera directly.
How long does verification take?
Uploading takes a couple of minutes. Review is often quick but can take longer at busy times or if a document needs a second look. Clear, complete photos are the best way to speed it up.
Will I be told when I’m approved?
Yes. Each document shows its status in the Verification section, and you’ll usually be notified by email or app notification when the review is complete.
Is it safe to upload my ID?
Documents are uploaded over encrypted SSL connections inside your account. Only upload through the official site or app, never by email to an address you didn’t verify.
What is my data used for?
To confirm your identity and age, prevent fraud and comply with anti-money-laundering rules. Details are in the casino’s privacy policy.
Why might I be asked for source of funds?
For very large deposits or withdrawals, casinos may ask where the money came from, such as a payslip or bank statement. It is a standard anti-money-laundering step, not an accusation.
Why was my document rejected?
The usual reasons are blur, glare, cropped corners, an expired ID, an address document older than three months, or a name or address that doesn’t match your account. Re-upload a clearer or newer copy.
My name on the ID differs from my account.
Contact live chat. If you have a new surname or a typo, support can update your account once they see matching documents, such as a marriage certificate.
I don’t have a utility bill in my name.
A recent bank statement, government or tax letter, or insurance document with your name and address usually works instead. Ask live chat which alternatives they accept.
Take a Document Photo That Passes First Time
Keep Reading
Verify Once.
Cash Out Same Day.
Sign up, upload your documents on day one and enjoy same-day payouts — plus up to A$1,500 + 200 free spins on your first three deposits.
18+ only. Gambling can be addictive — play responsibly and set deposit limits in your account. Free, confidential support: Gambling Help Online 1800 858 858 or gamblinghelponline.org.au. Bonus T&Cs apply. Star Casino online is not affiliated with The Star Entertainment Group.
