Responsible Gaming Policy
Play smart, play safe. We’re committed to ensuring gaming remains fun and entertaining.
Introduction
Star Casino recognises that gambling should be an enjoyable leisure activity. While most of our players gamble responsibly, we understand that some individuals may experience difficulties. Our commitment is to provide a safe gaming environment where players can enjoy themselves while maintaining control over their gambling activities.
This Responsible Gaming Policy details our approach to player protection, the tools and resources we offer, and our commitment to preventing and addressing gambling-related harm in accordance with Australian regulations and industry standards.
Our Pledge to Responsible Gaming
Star Casino is dedicated to:
- ✓
Preventing access to our platform by anyone under 18 years of age - ✓
Providing clear and honest information about gambling risks - ✓
Offering practical tools that empower players to control their gambling - ✓
Identifying and assisting players who may be at risk of gambling harm - ✓
Ensuring our team is trained in responsible gaming practices - ✓
Conducting marketing activities in an ethical and responsible manner - ✓
Meeting all requirements under Australian gambling legislation
Identifying Problem Gambling
⚠️ Gambling problems can develop gradually. Early recognition of warning signs is essential for preventing serious consequences.
Key Warning Signs:
💸 Using money designated for essential expenses to gamble
📈 Increasing the amount of time and money spent gambling
😔 Gambling to relieve stress, escape problems, or manage negative emotions
🤐 Concealing gambling activities or losses from family and friends
💳 Taking out loans, maxing out credit cards, or selling belongings
❌ Ignoring work, educational, or family obligations
😤 Becoming agitated when unable to gamble
🔄 Trying to recoup losses by gambling more
💔 Experiencing strain in personal relationships
⚖️ Facing financial difficulties or legal issues
If these warning signs are familiar, please reach out for support using the resources listed in this policy.
Your Control Tools
Star Casino offers multiple tools to help you manage your gambling responsibly:
💰 Deposit Controls
Set daily, weekly, or monthly caps on deposits to your account, helping you stay within your budget.
📉 Loss Controls
Establish maximum loss limits across different time periods to prevent overspending during gaming sessions.
🎰 Bet Limits
Control the total value of bets you can place over specified timeframes.
⏰ Time Management
Set session duration limits to ensure gambling doesn’t consume too much of your time.
🔔 Activity Reminders
Schedule regular notifications that display your playing time and account balance to maintain awareness.
⏸️ Temporary Suspension
Pause your account for 24 hours, 48 hours, or up to one week when you need a brief break.
🚫 Extended Self-Exclusion
Block access to your account for 6 months, 12 months, or longer if you need more significant intervention.
Setting Your Limits
All tools are available in your account under “Settings” > “Responsible Gaming Tools”.
✅ Limit reductions are applied immediately
⏳ Limit increases require a mandatory 24-hour reflection period before activation
Control Tools Overview
| Feature | Time Periods | Min Value | Max Value | Implementation |
|---|---|---|---|---|
| Deposit Control | Daily, Weekly, Monthly | $5 | $20,000 | Reduction: Immediate Increase: 24 hours |
| Loss Control | Daily, Weekly, Monthly | $5 | $15,000 | Reduction: Immediate Increase: 24 hours |
| Bet Limit | Daily, Weekly, Monthly | $10 | $30,000 | Reduction: Immediate Increase: 24 hours |
| Session Timer | Per session | 15 minutes | 8 hours | Reduction: Immediate Increase: 24 hours |
| Activity Reminder | Alert interval | Every 15 min | Every 4 hours | Applied immediately |
Underage Gambling Prevention
🔞 Star Casino enforces strict measures to prevent minors from accessing our services:
- Comprehensive age verification is mandatory before any gambling activity
- Multi-layered identity checks ensure all players meet the minimum age requirement of 18
- Accounts identified as belonging to minors are immediately terminated
- Funds deposited by underage users are forfeited to problem gambling charities
- Our marketing never targets or appeals to individuals under 18
- We recommend parents use filtering tools like GamBlock, Bet Blocker, or NetNanny to block gambling sites on family devices
Professional Support Services
Free, confidential help is available 24/7 for anyone struggling with gambling issues:
| Service Provider | What They Offer | How to Reach Them |
|---|---|---|
| Gambling Help Online | Round-the-clock counselling via phone, chat, and email | 📞 1800 858 858 🌐 gamblinghelponline.org.au 💬 24/7 chat available |
| Lifeline | Crisis intervention and suicide prevention support | 📞 13 11 14 📱 0477 13 11 14 🌐 lifeline.org.au |
| Beyond Blue | Mental health information and counselling | 📞 1300 22 4636 🌐 beyondblue.org.au 💬 Online chat available |
| Gamblers Anonymous | Group support and 12-step recovery programme | 🌐 gaa.org.au 📍 Search meetings by postcode |
| Relationships Australia | Counselling for families affected by gambling | 📞 1300 364 277 🌐 relationships.org.au |
| QLife | LGBTIQ+ peer support and referrals | 📞 1800 184 527 🌐 qlife.org.au |
💰 Money Management Assistance
For financial issues related to gambling:
- National Debt Helpline: 1800 007 007 (ndh.org.au) – Professional financial counsellors assist with debt and budgeting
- Financial Counselling Australia: financialcounsellingaustralia.org.au – Directory of free financial counselling services nationwide
Account Restriction Options
| Restriction Level | Time Frame | What It Includes | Can It Be Reversed? |
|---|---|---|---|
| Brief Pause | 24-48 hours | Temporary account access block, deposits disabled | ✅ Automatically lifts after selected period |
| Extended Break | 1-8 weeks | Complete account lockout, removal from promotional mailing | ❌ Cannot be undone during active period |
| Full Self-Exclusion | 6 months – 3 years | Total account closure, permanent marketing opt-out, cannot open new accounts | ❌ Irrevocable during minimum period; reactivation requires identity verification |
| Lifetime Ban | Permanent | Complete termination, indefinite prohibition from Star Casino | ❌ Cannot be reversed |
🛑 BetStop – National Self-Exclusion
Australian players can use BetStop, the free national self-exclusion service:
- ✓ One registration excludes you from all participating Australian online gambling operators
- ✓ Completely free and confidential
- ✓ Register at betstop.gov.au or phone 1800 782 367
- ✓ Minimum exclusion period is 3 months with options extending to permanent exclusion
Smart Gambling Practices
💵 Establish Financial Boundaries
Gamble only with entertainment money. Never use funds needed for living expenses.
⏱️ Monitor Your Time
Decide your playing duration beforehand and adhere to it. Schedule regular breaks during sessions.
✅ Accept Losses Gracefully
Losses are part of gambling. Don’t attempt to recover losses by continuing to play.
🎭 Treat It as Entertainment
Consider gambling a paid leisure activity, not an income source or solution to money problems.
🧠 Stay Clear-Headed
Avoid gambling while consuming alcohol, using substances, or experiencing emotional distress.
⚖️ Maintain Life Balance
Ensure gambling doesn’t interfere with work, relationships, health, or other important activities.
🛑 Recognise When to Quit
Stop immediately if gambling becomes stressful or if you exceed your planned limits.
📐 Understand the Mathematics
Remember that all games favour the house. Outcomes are random and cannot be predicted or controlled.
Self-Evaluation Questionnaire
Assess your gambling behaviour honestly:
| Assessment Question | Your Answer | Concern Level |
|---|---|---|
| Are you gambling with money you cannot afford to lose? | Yes/No | Critical |
| Do you need to bet more to achieve the same level of excitement? | Yes/No | Serious |
| Do you feel agitated when trying to reduce or stop gambling? | Yes/No | Serious |
| Do you use gambling to cope with negative emotions? | Yes/No | Serious |
| Do you frequently try to win back losses the same day? | Yes/No | Critical |
| Have you been dishonest about your gambling? | Yes/No | Critical |
| Has gambling damaged your relationships? | Yes/No | Serious |
| Do you often gamble for longer than planned? | Yes/No | Moderate |
| Have you borrowed money specifically to gamble? | Yes/No | Critical |
| Has gambling negatively affected your job or education? | Yes/No | Serious |
Interpretation:
- 1 “Yes” answer: Consider implementing limits as a precaution
- 2-3 “Yes” answers: Moderate risk detected – contact Gambling Help Online for guidance
- 4+ “Yes” answers: High risk – seek immediate professional assistance by calling 1800 858 858
🆘 Need Immediate Help?
Call Gambling Help Online 24/7
📞 1800 858 858
Completely free and confidential
Get in Touch With Our Team
24/7 Live Support
Access via your account dashboard or website
Immediate Help
Gambling Help Online:
1800 858 858
Last Policy Update: February 2026
Legal Notice: You must be 18+ to gamble. Gambling carries risks and can become addictive. Star Casino operates under Australian gambling laws and is committed to the highest responsible gaming standards.
Need immediate help? Call Gambling Help Online 24/7 on 1800 858 858
